Hong Kong Customer Service Consortium (HKCSC) is founded with the belief of "Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!" The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.
HKCSC jointly offers the most recognized global certifications for Customer Relationship Management, Customer Service and Contact Center with global education partners and international membership organizations to set World-Wide Standards.
Mr. Jason Chu is the Founding Chairman of the Hong Kong Customer Service Consortium (HKCSC) and Asia Pacific Customer Service Consortium (APCSC).
Mr. Chu collaborates with industry experts and major university researchers to consult and research on key aspects of Customer Satisfaction and Loyalty. Jointly with researchers in the University of Hong Kong and the members of APCSC and HKCSC, Mr. Chu has led the consortium effort in developing the Customer Service Quality Standard (CSQS) in setting international standards and world class framework for customer service organizations. He is the pioneer of innovative customer service research including eSurvey on Internet Banking, Securities and Travel Services, CRM and Contact Center Benchmarking in Asia Pacific, Customer Satisfaction and Aspiration Survey and other international standards in Asia, Australia and the United States.
Mr. Chu is the Industry Visionary to build a Global Certification with international bodies in the USA, Australia, China and other countries for the Customer Service and Support Industry to develop professionalism and career development for the contact center and customer service industry, including the Certified CRM Director(CRMD), Certified Customer Service Analyst & and Auditor(CCSA), Certified Customer Service Professional(CCSP), Certified Contact Center Manager(CCCM), Certified Contact Center Analyst and Auditor(CCCA), Certified Contact Center Supervisor(CCCS), Certified Contact Center Professional(CCCP), Complaint Handling and Stress Management(CHSM), Certified Telemarketing Supervisor(CTMS), Effective Telemarketing and Objection Handling(ETOH) and Customer Satisfaction Survey and Management Workshop(CSSM) training curriculum, as well as recently the Certificate in Customer Service Management(CCSM), Certificate in Service Excellence Leadership(CSEL) and Certificate in Professional Customer Service(CPCS) approved under the Continuous Education Fund (CEF) under Hong Kong SAR Government.
Mr. Chu received his BS and MS degrees in Industrial Engineering and Operations Research from the University of California, Berkeley. He is the President of the University of California Alumni Association in Hong Kong and a guest Lecturer at the Hong Kong University of Science and Technology and other universities. He is a speaker of high demand at conferences and workshops to senior executives on developing customer focused organizations and building CRM and customer loyalty.